1. Service Management Defined
2. ITIL introduction
3. Service Strategy
4. Service Design
5. Service Transition
6. Service Operation
7. Continual Service Improvement
8. Exam-Taking Tips

- certificated by us .

- certificated by notongham unoversity.

- certified by Ain-shams university.

- All IT professionals.

- IT project managers.

- IT managers.

- IT project or team members.

- coordinators.

- network operators.

- business process analysts.

- IT architects, consultants.

- systems integrators.

- help desk managers and staff.

- planners, managed service providers.

- outsourcers, application developers, and other IT-related positions.

- Key concepts of ITIL Important principles for improving IT operations Vital processes and functions Practical guidance for applying ITIL to everyday.

- IT situations How to align with business, control costs, and improve IT service quality Strategies to balance IT resources.

- the purpose of certificate of ITIL foundation in technology is getting knowlage of the basic concebts to practise Service Management including the five Storage units .