Excellence in customer service

This training course is specially designed for customer service staff or those who wish to work in the field of customer service. It also targets sales and marketing staff, receptionists and any job that requires direct dealing with customers. This training program develops the skills of dealing with customers very professionally. The course is conducted online through interactive lectures.

First Axis: Customer Service:

Definition of customer service, functions and concepts

Customer service in a competitive environment

The importance of customer service in achieving the objectives of companies

Customer service tactics used in fruitful communication with customers

The second axis: The internal and external customer service:

Identify internal and external customers

The importance of internal and external service

Establishing fruitful relations

Service and Profit Series

Axis III: Managing customer expectations according to personal styles:

Understand your personality style and other personal styles

Dealing with customer requests objectively

Develop your communication skills to deal with more clients

Customer service levels

Strategies and procedures for customer satisfaction

Dealing with different character patterns

Axis IV: Effective communication skills to deal with customers:

Determine your listening pattern and your customer

Develop customer relationship

Find convergence with customers easily to increase impact

Effective terminology and communication skills

Axis 5: Decent behavior with customers:

Understanding human emotions

Develop mental strategies to maintain optimism and complacency

Use body language to control the state of mind

Change your mental state to avoid negative emotional reactions

Axis 6: Dealing with customers with severe character:

Identify and deal with customer behaviors effectively

Understanding anger management

Turn the angry client into a happy client using a retention system

Positive interaction with angry customers

- Distributed non-intensive course and comfortably and schedules evening and Meret halls.

- The cost of training we are the least in the Kingdom of Saudi Arabia.

- Lecturers and professional trainers and experts in their specialization.

- Accredited by the Saudi Council of Engineers and the General Organization for Technical and Vocational Training session.

- Continuous contact with the lecturer after the course and during the course.

- You can re-attend the course free of charge.

- Present in all parts of the Kingdom.

35 training hours

No upcoming courses are scheduled
Contact Info
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Our Branches
  • Jeddah
  • Dammam
  • Makkah
  • Madina
  • Cairo
  • Riyadh
  • Qassim

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