• About Course

    - ITIL is the most widely accepted approach to IT service management in the world.

    - ITIL provides a cohesive set of best practice, drawn from the public and private sectors internationally.

  • Course Topics

    1. Service Management Defined
    2. ITIL introduction
    3. Service Strategy
    4. Service Design
    5. Service Transition
    6. Service Operation
    7. Continual Service Improvement
    8. Exam-Taking Tips

  • Certificates And Accreditation

    - certificated by us .

    - certificated by notongham unoversity.

    - certified by Ain-shams university.

  • Targeted Users

    - All IT professionals.

    - IT project managers.

    - IT managers.

    - IT project or team members.

    - coordinators.

    - network operators.

    - business process analysts.

    - IT architects, consultants.

    - systems integrators.

    - help desk managers and staff.

    - planners, managed service providers.

    - outsourcers, application developers, and other IT-related positions.

  • Course Benefits

    - Key concepts of ITIL Important principles for improving IT operations Vital processes and functions Practical guidance for applying ITIL to everyday.

    - IT situations How to align with business, control costs, and improve IT service quality Strategies to balance IT resources.

  • Course Values

    - the purpose of certificate of ITIL foundation in technology is getting knowlage of the basic concebts to practise Service Management including the five Storage units .

  • Agenda and Course Duration

  • Upcoming Courses

    No upcoming courses are scheduled

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