This course provides the basic knowledge of sales understanding as a tool and action; leading participants to deepen sales understanding and impact on company growth, self-management learning, exploration art, opportunity planning and resource allocation. Participants also acquire many skills related to negotiation, overcoming obstacles, resolving customer issues and closing sales transactions. This course covers all the essential elements of customer service and should be applied when dealing with it directly. This course covers the effectiveness and durability of all communication skills and behaviors necessary to achieve the right response that ensures the satisfaction and happiness of customers in the most difficult situations.
Changing business environment
Setup and self-organization
Mastering the sales process: from start to sale
Qualifications and customer search
Importance of customer search
Prepare the perfect customer profile
Understand sales progress
Before applying the methodology
How to conduct an effective competitive analysis
Application of methodology
Dealing with objections
Follow-up and retention of customers
Professional behavior with clients
At the end of the course, participants will be able to:
• Identify and adopt appropriate professional sales behaviors and skills to raise sales performance
• Develop self-critical practices to improve personal performance, efficiency and effectiveness of business
• Mastering and executing the sale process to handle objections successfully and close more transactions
• Manage customer expectations and overcome them to earn their loyalty and deal with them on a continuous basis
• Mastering the art of verbal and nonverbal communication to achieve an environment of respect and trust between the seller and the buyer
- Distributed non-intensive course and comfortably and schedules evening and Meret halls.
- The cost of training we are the least in the Kingdom of Saudi Arabia.
- Lecturers and professional trainers and experts in their specialization.
- Accredited by the Saudi Council of Engineers and the General Organization for Technical and Vocational Training session.
- Continuous contact with the lecturer after the course and during the course.
- You can re-attend the course free of charge.
- Present in all parts of the Kingdom.
35 training hours