• About Course

    This training course is specially designed for customer service staff or those who wish to work in the field of customer service. It also targets sales and marketing staff, receptionists and any job that requires direct dealing with customers. This training program develops the skills of dealing with customers very professionally. The course is conducted online through interactive lectures.

  • Course Topics

    First Axis: Customer Service:

    Definition of customer service, functions and concepts

    Customer service in a competitive environment

    The importance of customer service in achieving the objectives of companies

    Customer service tactics used in fruitful communication with customers

    The second axis: The internal and external customer service:

    Identify internal and external customers

    The importance of internal and external service

    Establishing fruitful relations

    Service and Profit Series

    Axis III: Managing customer expectations according to personal styles:

    Understand your personality style and other personal styles

    Dealing with customer requests objectively

    Develop your communication skills to deal with more clients

    Customer service levels

    Strategies and procedures for customer satisfaction

    Dealing with different character patterns

    Axis IV: Effective communication skills to deal with customers:

    Determine your listening pattern and your customer

    Develop customer relationship

    Find convergence with customers easily to increase impact

    Effective terminology and communication skills

    Axis 5: Decent behavior with customers:

    Understanding human emotions

    Develop mental strategies to maintain optimism and complacency

    Use body language to control the state of mind

    Change your mental state to avoid negative emotional reactions

    Axis 6: Dealing with customers with severe character:

    Identify and deal with customer behaviors effectively

    Understanding anger management

    Turn the angry client into a happy client using a retention system

    Positive interaction with angry customers

  • Certificates And Accreditation

  • Targeted Users

  • Course Benefits

  • Course Values

    - Distributed non-intensive course and comfortably and schedules evening and Meret halls.

    - The cost of training we are the least in the Kingdom of Saudi Arabia.

    - Lecturers and professional trainers and experts in their specialization.

    - Accredited by the Saudi Council of Engineers and the General Organization for Technical and Vocational Training session.

    - Continuous contact with the lecturer after the course and during the course.

    - You can re-attend the course free of charge.

    - Present in all parts of the Kingdom.

  • Agenda and Course Duration

    35 training hours

  • Upcoming Courses

    No upcoming courses are scheduled

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